Legal
Legal documents
Every policy that governs Cotterpin, in plain English. Read each one online, or download it as a PDF to keep. Cotterpin is provided by Cotterpin Technologies Ltd, a company registered in England and Wales (company number 17498532); paid plans are sold by Paddle, our merchant of record.
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Terms of Service
The agreement for the Cotterpin software, Watch and the free routes, Pro and Team: plans, licences, billing, liability, and English law.
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Privacy Policy
Exactly what personal data reaches us, why, who else is involved, how long we keep it and your rights — under UK and EU GDPR.
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Cookie Policy
This site sets Google Analytics cookies only if you accept them, and otherwise none of its own; Paddle's checkout may set strictly necessary cookies, only once you ask to buy.
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GDPR Statement
How we meet UK and EU GDPR: who controls what, data minimisation, consent-first product behaviour, rights requests and breaches.
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Data Processing Addendum
For Team and Enterprise customers: our commitments as your processor, sub-processors, security, assistance, deletion and audits.
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Data Retention Policy
Each kind of data, where it lives, how long we keep it and how it is deleted — including what stays on your machine.
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Sub-processors
The companies that process personal data for us — purpose, data and location — and how we tell you about changes.
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Refund Policy
Paddle processes refunds. Ask within the refund window after a payment for a full refund; Team seat changes explained.
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Acceptable Use Policy
No misuse of the service, no getting around licensing or forging licences — security research welcome.
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Security and Responsible Disclosure
How to report a vulnerability, our response times, scope and safe harbour for good-faith research.
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Software Licence
A plain-English summary of the PolyForm Internal Use License 1.0.0, with the full text.
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Accessibility Statement
How accessible cotterpin.io is today, what we know is not yet right, and how to report a barrier.
Questions about any of these documents: email legal@cotterpin.io. To report a vulnerability, email security@cotterpin.io.