Get help
Something not working, a gate you don't understand, a billing question, or an idea. Email support@cotterpin.io.
Contact us
Contact Cotterpin: how can we help?
Contact Cotterpin by email for support, sales and security. Support is by email. Team customers have a published first-response target; on Watch and Pro we answer on a best-effort basis.
Ways to reach us
Team & Enterprise
Rolling Cotterpin out to a team, need SSO, or want our SBOMs, Data Processing Addendum or answers to your security questionnaire.
Email support@cotterpin.io.
Report a security issue
Please don't report it publicly. Email security@cotterpin.io — our disclosure policy and response times are public.
Disclosure policySupport by plan
Everyone gets email support. Team gets a first-response target in writing.
On Team, our target is a first response within 1 business day (UK business hours), as set out in Terms §4. It is a target, not a commitment: there are no service credits and no contractual remedy if we miss it.
| Watch | Pro | Team | Enterprise | |
|---|---|---|---|---|
| Email support | ✓ | ✓ | ✓ | ✓ |
| Docs, help centre and changelog | ✓ | ✓ | ✓ | ✓ |
| First response | Best effort | Best effort | Target: 1 business day | By agreement |
| Response target written into your terms | – | – | Terms §4 | Enterprise agreement |
| Named support contact | – | – | – | ✓ |
Privacy, legal and billing
Other ways to reach us.
Your data
To use any of your data protection rights, see our GDPR Statement, or email privacy@cotterpin.io.
Payments and refunds
Paddle, our merchant of record, can help with any payment, invoice or refund at paddle.net. See our Refund Policy.
Legal notices
Cotterpin Technologies Ltd, 18 Massingberd Way, London, SW17 6AB · legal@cotterpin.io. All our policies are on the Legal page.